How to use it: 3 steps
- Make a free Apify accountApify is the cloud platform where our tools run. The free plan gives you $5 of usage every month, no credit card needed. You pay Apify, not us.
- Paste your input and press StartNo code needed: you fill in a form (the input). It already has a working example. For example:
apify.comin Companies. Each start is one run. - Download the resultsWhen the run ends, the results are in a table (the dataset). Open Output, press Export and pick Excel or CSV. JSON and the API are there too.
This tool is an Apify Actor: a small program that runs on Apify. You can also run it on a schedule, for example every Monday. New to it? Read how it works, step by step and the 8 words you need first.
Made by Cliqto Media, an independent digital media company. We made this tool and keep it working. About us
What it does
Trustpilot Reviews Scraper gets public Trustpilot reviews for the companies you list: star rating, title, text, date, country, verification and the company's reply, one review per row. You pay $0.52 per 1,000 reviews on the free plan (less on paid plans), plus $0.007 per run and $0.001 per company lookup. No login and no Trustpilot account are needed.
- It reads only what any visitor can see. It does not log in.
- It follows Trustpilot's own redirect, so
booking.comgives the reviews ofwww.booking.com. - A domain that is not on Trustpilot gets the status
not_foundin the run summary. It is not mixed up with "0 reviews" or with an error. - Filters: star ratings, languages, date range, verified only, only reviews with a company reply. Order: newest first or "most relevant".
onlyNewskips reviews you already got in earlier runs. Skipped reviews are free.
Good for
- Track new reviews of your company or your competitors every day.
- Collect 1- and 2-star reviews with company replies for support quality checks.
- Feed review text into sentiment analysis, topic search or an AI assistant.
Not a good fit
- Reviewer contact data. The Actor does not collect emails, phones, reviewer IDs or profile photos.
- Every review of a very big company. Trustpilot shows visitors only 10 pages per filter. See Limits.
- Private Trustpilot Business data (invitations, private notes, analytics).
Who uses it
Support teams
Collect bad reviews and check how your team answers them.
Brand managers
Get new reviews of your company every day on a schedule.
Data analysts
Send review text to a sentiment model or an AI assistant.
Price
Pay per event: you pay for each result the tool saves, plus a small start fee for each run. The price includes Apify platform costs. Apify bills you, not us. Prices below are for the Apify free plan.
| What you pay for | Price | When |
|---|---|---|
| Start fee | $0.007 | Charged once per run. This tool uses 1 GB of memory or less by default; more memory costs more. |
| Company lookup | $0.001 | Charged once per company for the first Trustpilot lookup (when Trustpilot answers, including a company that is not on Trustpilot) and once more for each further language in your filter that the company has reviews in. Not charged for invalid input or source errors. |
| Review saved | $0.00052 (from $0.00027 on paid Apify plans) | Charged once for each review saved to the Dataset. Reviews skipped by onlyNew are free. |
Examples
- One result: about $0.0075.
- 1,000 results: about $0.53.
- Every day 100 results, for 30 days: about $1.77 a month.
Free to try: the Apify free plan gives you $5 of usage every month, no credit card needed. That is enough for about 9,400 results.
Prices checked on 24 October 2026. See the current price on Apify.
Questions
Why do I get fewer reviews than Trustpilot shows?
Trustpilot shows visitors 200 reviews per filter. The tool reads several filtered views and merges them. This gets many more reviews, but not always every one.
Is this the official Trustpilot API?
No. The official API needs a Trustpilot Business account. This tool reads the public review pages.
What if a company is not on Trustpilot?
The run summary marks it as not found. It is not mixed up with zero reviews.
Does it collect reviewer emails?
No. It does not collect emails, phones, reviewer IDs or profile photos.
Do I need a Trustpilot account or login?
No. The Actor reads only public review pages, like a visitor.
Is it legal to scrape Trustpilot?
The Actor collects only public review data and no contact data. Trustpilot's terms limit automated access, and data protection laws (for example GDPR) apply to names in reviews. Check with your lawyer how you may use the data.
How fresh is the data?
Each row is read live from Trustpilot during the run. fetchedAt shows when.
I used another Trustpilot scraper. What are the field names here?
Common names elsewhere → names here: authorName → reviewerName, publishedDate → date, isVerified → verified, replyMessage → replyText, replyPublishedDate → replyDate, reviewUrl → url, companyDomain → company, authorReviewCount → reviewerReviewCount. This Actor does not return reviewer IDs or profile photos.
Details
Step by step on Apify
- Open the Input tab.
- Keep the prefilled
companyDomains:apify.com, or write your own domains, one per line. - Keep
maxReviewsat 20 (the prefill) or set up to 1000. - Click Start.
- Open the Output tab. The Reviews view shows one row per review.
Use cases
| Task | Input | Key fields | Next step |
|---|---|---|---|
| Reputation monitoring | your domain + onlyNew | rating, text, date, url | Schedule daily, send new rows to Slack or a sheet. |
| Competitor research | 3–10 competitor domains | rating, country, language, companyTrustScore | Compare ratings by country and month. |
| Support quality | stars 1,2 + withRepliesOnly | replyText, replyDate, date | Measure reply time and tone. |
| AI and sentiment | any domains | title, text, language, rating | Send text to an LLM or a sentiment model. |
Tips for better results
- Turn on the only-new option for daily checks; skipped reviews are free.
- Filter by 1 and 2 stars to find the main complaints fast.
- For big companies, raise the run timeout so more reviews fit.
Limits and good to know
- Visitor page limit. Trustpilot shows visitors 10 pages (200 reviews) for one filter. Above 200 the Actor reads several views (by stars, language, order and other filters) and merges them without duplicates. This reaches many more reviews, but not always all. Example: apify.com, 1,000 asked → 322 of 800 saved. The run summary then shows reason
PUBLIC_PAGE_LIMITfor that company - Speed. The Actor makes at most about one request per second to be polite to Trustpilot. Measured: 200 reviews in about 30 seconds; 3 companies × 1,000 reviews in about 8 minutes
- Timeout. The default run timeout is 300 seconds. That fits about one company × 1,000 reviews or several companies × 200. For bigger lists, raise Timeout in the run options. If time runs out, you keep all saved rows and the run ends with
PARTIAL+TIME_LIMIT - Languages. With empty
languages, you get all languages. trustpilot.com by itself shows only English, so the Actor asks for all languages for you - Public data only. No login, no private Business data, no reviewer contact data
For developers
Sample result
One result from a real test run, in JSON. Real values change from run to run. Some values are changed for privacy. In Excel or CSV each field is a column.
{
"company": "apify.com",
"companyName": "Apify",
"companyTrustScore": 4.8,
"companyTotalReviews": 801,
"reviewId": "6ad030d671f65d706717492a",
"rating": 5,
"title": "Great tool for…",
"text": "We use it every day to…",
"language": "en",
"date": "2026-10-15T03:48:06.000Z",
"experienceDate": "2026-09-15T00:00:00.000Z",
"updatedDate": null,
"country": "NZ",
"reviewerName": "Reviewer One",
"reviewerReviewCount": 1,
"verified": false,
"verificationLevel": "invited",
"reviewSource": "BasicLink",
"likes": 0,
"replyText": null,
"replyDate": null,
"url": "https://www.trustpilot.com/reviews/6ad030d671f65d706717492a",
"companyUrl": "https://www.trustpilot.com/review/apify.com",
"source": "trustpilot",
"fetchedAt": "2026-10-15T04:17:01.060Z"
}Use it from code
Actor ID: cliqtomedia/trustpilot-reviews-scraper. You need your Apify API token from Apify Console → Settings → API & Integrations.
from apify_client import ApifyClient
client = ApifyClient("YOUR_APIFY_TOKEN")
run = client.actor("cliqtomedia/trustpilot-reviews-scraper").call(run_input={
"companyDomains": [
"apify.com"
],
"maxReviews": 20
})
for item in client.dataset(run["defaultDatasetId"]).iterate_items():
print(item)curl -X POST "https://api.apify.com/v2/acts/cliqtomedia~trustpilot-reviews-scraper/run-sync-get-dataset-items?token=YOUR_APIFY_TOKEN" \
-H "Content-Type: application/json" \
-d '{"companyDomains": ["apify.com"], "maxReviews": 20}'# pip install langchain-apify
# set APIFY_TOKEN in your environment
from langchain_apify import ApifyActorsTool
tool = ApifyActorsTool("cliqtomedia/trustpilot-reviews-scraper")
result = tool.invoke({"run_input": {"companyDomains": ["apify.com"], "maxReviews": 20}})
print(result)The cURL call waits for the results, up to 300 seconds. For longer runs, start a run (/runs) and get the results with a webhook or by checking the run. Apify API docs. LlamaIndex, MCP for AI agents and the JavaScript client: AI agents & MCP.
Data fields (25)
| Field | Type | Meaning |
|---|---|---|
company | string | Domain Trustpilot lists the company under, e.g. apify.com or www.booking.com. |
companyName | string | Company name on Trustpilot. |
companyTrustScore | number | Company TrustScore (1–5) at the time of the run. |
companyTotalReviews | integer | All reviews on the company profile, every language. |
reviewId | string | Trustpilot review ID. |
rating | integer | Star rating 1–5. |
title | string | Review title. |
text | string | Review text. |
language | string | Review language code, e.g. en. |
date | string | When the review was published (ISO 8601, UTC). |
experienceDate | string | Date of experience the reviewer gave (ISO 8601). |
updatedDate | string | When the reviewer last edited the review; null if never. |
country | string | Reviewer's country code as shown on Trustpilot, e.g. US. |
reviewerName | string | Reviewer's public display name on Trustpilot. No contact details are collected. |
reviewerReviewCount | integer | How many reviews this reviewer has written on Trustpilot. |
verified | boolean | Trustpilot's verified flag for the review. |
verificationLevel | string | Trustpilot verification level, e.g. verified, invited, not-verified. |
reviewSource | string | How the review was collected, as Trustpilot reports it (e.g. Organic, BasicLink, AFSv2). |
likes | integer | Useful votes on the review. |
replyText | string | The company's public reply; null when there is none. |
replyDate | string | When the company replied (ISO 8601); null when there is no reply. |
url | string | Review page on Trustpilot. |
companyUrl | string | Company review page on Trustpilot. |
source | string | Always trustpilot. |
fetchedAt | string | When the Actor read this review (ISO 8601, UTC). |
Input settings (9)
The main fields of the input form. With the API you send them as JSON.
| Setting | Name in the API | Type | Example value |
|---|---|---|---|
| Companies required | companyDomains | array | ["apify.com"] |
| Max reviews per company | maxReviews | integer | 20 |
| Star ratings | stars | array | [] |
| Review languages | languages | array | [] |
| Sort | sort | string | "recency" |
| Date range | dateRange | string | "any" |
| Verified reviews only | verifiedOnly | boolean | false |
| Only reviews with a company reply | withRepliesOnly | boolean | false |
| Only new reviews (monitoring) | onlyNew | boolean | false |
Use cases with this tool
Each guide shows all the steps and the other tools.
Similar tools
More in Reviews & app stores.
Apple App Store Reviews Scraper
Export public App Store reviews for your apps and countries.
Reviews & appsLive on ApifyGoogle Play Reviews Scraper
Export written Google Play reviews for your apps.
Reviews & appsLive on ApifyTrustRadius Reviews Scraper
Get public TrustRadius software reviews as clean rows.
Reviews & appsLive on ApifyApp Store Search, Rank & App Details — No Login
Search the Apple App Store for many keywords in many countries at once.
Reviews & appsLive on ApifyGoogle Play Search, Rank & App Details — No Login
Search Google Play for many keywords in many countries in one run.
Reviews & appsLive on ApifyOpenTable Reviews & Restaurants Scraper, No Login
Get OpenTable guest reviews with detailed ratings and owner replies.