Want to contact Cliqto Media? Email is the best way. We do not use contact forms, so your message goes straight to a real inbox. Pick the right address below, and your message reaches the right place faster.
We read every message. We usually reply within 2 business days.
How to contact us
General questions
[email protected] Questions about us, our products, our brands, this website or anything else.
Partnerships
[email protected] Affiliate programs on any topic, platforms, API owners, writers and creators.
Product problems
The Issues tab on Apify, or email For an Actor, use its Issues tab on Apify. For an extension, see the Support section on its page.
Write to us
For most questions, use our general email: [email protected]. This is the main Cliqto Media email. Use it for the company, our products, pricing, this website and press.
| You want to... | Write to |
|---|---|
| Ask a general question | [email protected] |
| Report a bug in an Actor | The Issues tab of the Actor on Apify |
| Get help with an extension | The Support section on the extension page, or [email protected] |
| Suggest a new tool or feature | Suggest a tool: write to [email protected] |
| Start a partnership | [email protected] |
| Write about us (press) | [email protected], subject "Press" |
| Ask about privacy | [email protected], subject "Privacy" |
Please do not send passwords, API tokens or card numbers by email. We never need them. Most Actors read public data without a login. Some, like eBay sold listings, need your own session or an API key. No Actor asks for your password.
Before you write
Your answer may already be on this site. These pages answer many common questions:
- FAQ: basics, legal questions, data, pricing and AI agents.
- How it works: how to run a tool step by step.
- Pricing: how pay per result works on Apify.
- Integrations: connect tools to Sheets, Make, Zapier and n8n.
- Tools for AI agents: use our tools through the Apify MCP server.
Support for a product
Need help with one of our browser extensions? Open its page and go to the Support section. It has our email and the details we need from you.
Need Apify Actor support for one of our Actors? The best place is the tool's own page on Apify. Every tool there has an Issues tab. When you post an issue, we get a note right away. Other users can also see the answer, so it helps everyone.
- Open the tool on Apify. Find it in our catalog or on our Apify profile.
- Click the Issues tab. It is at the top of the tool page.
- Describe the problem. Say what you did, what you expected and what happened.
- Add the run link. Copy the link of the run from your Apify Console.
- Send it. We look at it and reply in the same thread.
Common problems and quick checks
| Problem | Try this first |
|---|---|
| The run found no results | Check the input. Is the search word or link correct? Try a smaller test. |
| Some fields are empty | The website may not show this data for every item. Check the item page. |
| The run stopped early | Check your max cost or usage limit in Apify. It may have hit the limit. |
| The output looks different | Check the tool version. A new version may have changed a field. See the tool's changelog. |
| The website changed | Report it on the Issues tab. Websites change often, and we fix tools quickly. |
Prefer email? That is fine too. Write to [email protected] and add the tool name and run link.
Billing questions
Apify handles all billing for our Actors. Our browser extensions are free. For invoices, payments or plan changes, contact Apify support. Did a bug in our tool make a run cost too much? Tell us. We will look at it with you.
Partnerships
Want to work with us? Write to [email protected].
We work with:
- Affiliate programs on any topic.
- Platforms and integrations that fit our products.
- API owners. Tell us about your API. We may build an Actor for it.
- Writers and creators. We can share product facts or sample data for an article or video.
We do not make tools to order. Need a tool that does not exist yet? Suggest it. We read every idea, but we do not promise to build it. Read the Partners page for details.
Press
Are you a journalist, blogger or researcher? Our press kit has short company facts, our logo and brand colors. For questions, write to [email protected] with "Press" in the subject line.
Please write our name as Cliqto Media.
Follow us
You can also find us on these channels. They are good for news, but email is better for questions.
| Channel | Link |
|---|---|
| Apify | apify.com/cliqtomedia |
| X | x.com/CliqtoMedia |
| linkedin.com/company/cliqtomedia | |
| YouTube | youtube.com/@CliqtoMedia |
| Medium | medium.com/@cliqtomedia |
| Bluesky | bsky.app/profile/cliqtomedia.com |
| GitLab | gitlab.com/cliqtomedia |
What to include in your message
A clear message gets a faster answer. Here is what helps us most.
For a bug report
The tool name, the run link, your input, what you expected and what happened instead.
For a tool idea
The website and two or three example links. We read every idea, but we do not promise to build it.
For a partnership
Who you are, a link to your site or channel, and what you want to do together.
For press
Your outlet, your topic, your deadline and your questions.
Short is fine. A few clear lines are better than a long story. Screenshots and example links help a lot.
A simple template
You can copy this and fill in the blanks:
Subject: [Bug / Tool idea / Partnership / Press] short topic
Tool or website:
What I need or what went wrong:
Example links or run link:Questions
How do I report a problem with a tool?
Open an issue on the tool's Apify page, or email us. Add the run link and your input.
How fast do you reply?
We usually reply within 2 business days. Issues on Apify often get a faster answer.
Can I suggest a new tool?
Yes. Tell us the website and the data you need. We read every idea, but we do not promise to build it.
Do you have a contact form?
No. We use email only. This keeps our site simple and your message goes straight to us.
Do you have a phone number?
No. We work by email. It lets us share links, run details and data samples easily.
Who handles billing?
Apify handles billing for our Actors. For payments and invoices, contact Apify support.
Have a question or an idea? We would like to hear it.
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