Company Insights via Apify is a free app for Zendesk Support. It shows public data about the company of the person who wrote the ticket, so agents can answer with context.
The app is in review on the Zendesk Marketplace. This page will show the install link when it is live.
What it shows
The app takes the domain from the requester's email. The agent can edit it. Then the agent clicks one of three buttons:
- Trustpilot reviews: TrustScore, number of reviews and the latest reviews. Uses our Trustpilot Reviews Scraper.
- Website contacts: public emails, phones and social profiles from the company website, with the source page. Uses our Website Contacts Scraper.
- Tech stack: CMS, ecommerce platform, analytics, CDN, framework and payments of the website. Uses our Website Tech Stack Detector.
Nothing runs by itself. Each check starts only when the agent clicks. Personal email domains, such as gmail.com, are skipped.
How to install
- Create a free account at apify.com.
- In Apify Console, open Settings → API & Integrations and copy your API token (how to find it).
- Install the app in Zendesk and paste the token into the Apify API token field.
- Open a ticket. The Company Insights panel is in the ticket sidebar.
Your Apify token
- The token is saved as a secure setting of the app in your Zendesk account. Agents cannot see it.
- Zendesk sends it only to the Apify API (api.apify.com).
- We never see it. We have no servers for this app.
Each check is billed to your own Apify account, at the price of the Actor. A check usually costs less than one cent.
Help and support
- Email: [email protected] (subject "Zendesk app"). We usually reply within 2 business days.
- Please never send us your Apify token.
Legal
This app is independent. It is not made, endorsed or sponsored by Zendesk or by Apify. Zendesk is a trademark of Zendesk, Inc. Apify is a trademark of Apify Technologies s.r.o. Trustpilot is a trademark of Trustpilot A/S.
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