This policy is for Company Insights via Apify, an app for Zendesk Support made by Cliqto Media (cliqtomedia.com) ("the app").
Summary
- The app has no servers of its own, no user accounts and no analytics.
- It reads one thing from the ticket: the requester's email address, to get the company domain.
- It sends only the company domain to the Apify API (api.apify.com), and only when an agent clicks a button.
- Your Apify token is stored as a secure setting in your Zendesk account. Cliqto Media does not receive it.
- Cliqto Media does not receive your tickets, your customers' data or the results.
How the app works
The app runs in the ticket sidebar of Zendesk Support, in the agent's browser. Requests to Apify go through the Zendesk request proxy, which adds your token. Cliqto Media does not run any server between you and Apify.
Zendesk data the app reads
- Requester email of the open ticket. The app uses only the part after "@" (the domain) to fill the domain field. The full address is not sent anywhere.
The app does not read ticket comments, attachments, other users, organizations or any other Zendesk data. It does not change anything in Zendesk.
Data the app stores
- Your Apify API token: stored by Zendesk as a secure app setting. Agents and the app code cannot read it; Zendesk inserts it into requests to api.apify.com.
- Number of reviews to load: stored as a normal app setting.
- Results are shown in the sidebar and are not saved by the app. They stay in your Apify account as the run's dataset.
Data the app sends
Only to the Apify API (api.apify.com), only when an agent clicks a button:
- your Apify API token (added by Zendesk), to sign in to your Apify account;
- the company domain shown in the field, as the Actor input.
The Actors then read public pages about that domain (Trustpilot, the company website). Apify processes the data under the Apify privacy policy. Runs are billed to your Apify account. The input and results stay in your Apify account, where you can delete them.
The app does not send any data to Cliqto Media or to any other third party.
Removing data
- Remove the token or the app: in Zendesk Admin Center → Apps and integrations → Zendesk Support apps, change the settings or uninstall the app. Zendesk then deletes its settings.
- Data in Apify (runs, inputs, results) you delete in your Apify account.
Security
All requests use HTTPS. Do not share your token. If you think someone has it, create a new one in Apify Console and update the app settings.
Support emails
If you write to us for help, Cliqto Media receives your email. Please do not send your Apify token or customer data. Support emails are covered by our website privacy policy.
Children
The app is for business use by people aged 16 and over.
Changes
If this policy changes, the new version will be published at this address with a new date.
Contact
Questions about this policy: [email protected] (subject "Privacy")
See also: Terms of use · Zendesk app
Last updated: